Terms of Service

1. Agreement

These Terms of Service (the “Terms”) form a contract between you and Cinelog, LLC (“Cinelog”, “we”, “us”) and govern your use of the Cinelog mobile and desktop apps for Windows, macOS, iOS, and Android, our APIs, and our marketing site at cinelog.com (together, the “Service”).

By creating an account, accepting an invitation, or using the Service, you confirm you have read and agreed to these Terms and to our Privacy Notice. If you do not agree, do not use the Service.

If you are entering these Terms on behalf of a company or other organization, you confirm you have authority to bind it.

2. Definitions

“Account” — a Cinelog user account, paid or free invitee.
“Customer” — the individual or organization responsible for a paid Account.
“Customer Content” — everything you create, upload, or enter into the Service: projects, scripts, scenes, shots, storyboards, shot lists, call sheets, contacts, schedules, files, and any text, image, audio, or video you submit.
“Third-Party Personal Data” — personal data about people who are not Cinelog users that you enter into the Service (e.g. crew, cast, vendors).
“Documentation” — the user guides and help articles published at cinelog.com/docs.
“Order” — your in-app or in-checkout subscription selection that, together with these Terms, makes up your subscription contract.
“Subscription” — your active paid plan.
“Plan” — the tier of Service you have purchased (Filmmaker, Production Company, Studio, or Enterprise, as described at cinelog.com/pricing).
“Affiliate” — any entity that, directly or indirectly, controls, is controlled by, or is under common control with a party (where “control” means more than 50% of voting equity or the power to direct management).
“Customer’s Productions” — film, television, commercial, music-video, theatre, or other audiovisual productions on which Customer (or an Affiliate of Customer) is performing a substantive production role — for example as producer, co-producer, line producer, production company, production-services company, distributor, financier, post-production house, or comparable principal participant in the production. A production on which Customer’s only role is to provide third parties with access to the Service (i.e., Customer is acting as a Cinelog reseller, sublicensor, or hosting agent rather than as a participant in the production) is not a Customer’s Production.

3. Accounts

There are two types of Account:

Paid Accounts. Required to create projects. Anyone may sign up. You must be at least 16.
Free invitee Accounts. Created when a paid Customer invites you to collaborate. Free invitees can access, view, and edit only the projects they have been invited to, and cannot create their own projects. Free invitees must also be at least 16.

You are responsible for activity that happens under your Account. Sign-in is via a one-time verification code sent to your email — keep your email secure. Tell us promptly at info@cinelog.com if you believe your Account has been compromised.

You may have only one Account per email address. You may not share your Account credentials.

When you invite a collaborator. By inviting another person to a project, you confirm that (a) you have a legitimate need to grant that person access to the project data they will receive, (b) you have taken reasonable steps appropriate to your production — such as confidentiality agreements, employment or engagement contracts, or written authorisations — to ensure the invitee will not misuse that data, and (c) you accept responsibility for the invitee’s compliance with §13 (Third-Party Personal Data) and §14 (Acceptable use) for the duration of their access. You can revoke an invitee’s access at any time in the in-app project settings. Because Cinelog is a local-first application (see §14.10 and our Privacy Notice §9.2), revocation prevents further sync but does not retrieve data already synced to that invitee’s device — your selection of who to invite is the primary control on local-device exposure.

Enterprise Accounts. The Enterprise Plan (as described at cinelog.com/pricing) is provisioned on dedicated infrastructure and may include customised features, separate cloud or database deployment, and Customer-specific access controls. Specific provisions for Enterprise Accounts — including data isolation, deployment region, the scope of authorized users, and any service-level commitments — are set out in the applicable Order Form, which controls over any conflicting provision of these Terms (see §26 Order of precedence).

4. Subscription, billing, and taxes

Paid Accounts subscribe on a monthly recurring basis. Plans and current prices are at cinelog.com/pricing.

How you pay.

On the web (cinelog.com) — through Stripe. You enter your card details on Stripe’s hosted checkout; Cinelog never sees or stores your card number.
On iOS — through Apple’s App Store (in-app purchase). Apple bills you and acts as the merchant of record.
On Android — through Google Play (in-app purchase). Google bills you and acts as the merchant of record.
Enterprise — billed by invoice on terms agreed in your Order. Due on receipt unless otherwise agreed on your Order Form.

Taxes. Prices shown on cinelog.com are exclusive of applicable VAT, GST, sales tax, or similar; the tax is calculated and added at checkout via Stripe Tax. For purchases through Apple’s App Store or Google Play, the price you see includes the tax that Apple or Google calculates for your jurisdiction.

Currency. USD at launch. We may add other currencies; if so, your renewal price will be in the currency you most recently paid in unless you change it.

Early Access. Until June 15, 2026, the Service is offered at no charge as part of Cinelog’s Early Access program. When Early Access ends, you may subscribe to any Plan to continue using paid features. If you do not subscribe by June 15, your Account enters a 30-day grace period during which your existing projects remain accessible in read-only mode. During the grace period you may, at any time, subscribe to a Plan to restore full access, export your Customer Content (see §11), or delete your Account. At the end of the 30-day grace period, paid features are suspended and the standard data-retention and termination rules in §11 apply.

5. Auto-renewal (please read carefully)

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. Each billing period (one month, unless we offer you a different cadence), your Subscription will automatically renew at the then-current rate using the payment method on file, until you cancel. Cancellation takes effect at the end of the current billing period — you keep paid access until then.

You may cancel at any time (see §7). We do not refund partial billing periods on monthly plans (see §6). If we change our price, we will tell you at least 30 days in advance (see §10).

This disclosure is provided in accordance with California Civil Code §1798.135 (the Automatic Renewal Law) and equivalent regimes. By subscribing, you authorize Cinelog (or, for App Store / Google Play purchases, Apple or Google) to charge the recurring amount.

6. Refunds

Web (Stripe) purchases: monthly Subscription fees are non-refundable for partial billing periods. If you cancel, you keep access until the end of the current period; you will not be billed again.

App Store / Google Play purchases: refunds are handled by Apple or Google under their own terms, not by Cinelog. To request a refund:

App Store: visit reportaproblem.apple.com.
Google Play: for purchases less than 48 hours old, request via Google Play directly; otherwise contact us at info@cinelog.com and we will, where eligible, ask Google on your behalf.

Statutory rights preserved. Nothing in these Terms limits any non-waivable consumer rights you have under your local law — for example, statutory withdrawal or refund rights in the EEA, UK, and certain other jurisdictions. If those rights apply, they prevail over the rules in this section.

EEA, UK, and Switzerland — right of withdrawal for digital services. Under Art. 16(m) of the EU Consumer Rights Directive (and equivalent UK and Swiss law), a consumer who buys a digital service has a fourteen (14)-day right to withdraw from the contract — unless the consumer expressly consents to immediate performance and acknowledges, at the time of purchase, that they will lose the right of withdrawal once performance begins. When you subscribe to Cinelog through our web checkout from the EEA, UK, or Switzerland as a consumer, you are asked to give this consent and acknowledgement at the point of purchase. Where you provide it, you lose the right of withdrawal for the portion of your subscription already performed at the time you cancel. Where you do not provide it, you retain the 14-day right of withdrawal in respect of the unused portion of the subscription period, and we will refund the corresponding pro-rata amount. This paragraph does not apply to App Store or Google Play purchases, which are subject to Apple’s or Google’s own refund processes.

7. Cancellation

You can cancel your Subscription at any time. We do not require you to call, email, or chat with anyone to cancel.

Web (Stripe) subscriptions:

Open Cinelog and go to Settings → Plan.
Click Cancel Plan and confirm.
You will receive an email confirming cancellation.

You will keep paid access until the end of your current billing period, after which your Account will continue as a free invitee Account (you can still be invited to projects), and your paid features will become unavailable.

Public cancellation page (no login required): cinelog.com/cancel.

App Store subscriptions: open Settings → Apple ID → Subscriptions → Cinelog → Cancel. Google Play subscriptions: open play.google.com/store/account/subscriptions → Cinelog → Cancel.

Cinelog cannot cancel a subscription billed by Apple or Google on your behalf — you must use Apple’s or Google’s tools above.

8. Plan limits and changes to your plan

Each Plan includes limits on active projects, storage, and collaborators (see cinelog.com/pricing). If you exceed a Plan limit, we will give you written notice and at least 30 days to either reduce your usage so it fits the limit or upgrade to a Plan that does. During that notice period your existing Customer Content remains fully accessible; new uploads or new projects in excess of the limit may be blocked. We will not silently delete your Customer Content because you exceeded a quota.

Upgrades apply immediately, with the difference prorated for the rest of the current billing period.
Downgrades take effect at the start of your next billing period and may require you to archive projects or free up storage before they apply.
Storage overage: if you exceed your storage limit, new media uploads are blocked but your existing Customer Content remains accessible. Text content (scripts, schedules, contacts) does not count toward the storage limit.

9. Failure to pay

If a payment attempt fails, we will retry the charge and email you. If payment remains unpaid:

After 30 days overdue, we will send a notice telling you the Account will be suspended in 10 days unless paid.
After the 10-day notice, paid features are suspended. Your Customer Content stays intact and you retain read-only access for at least 30 days from suspension so that you can export.
After 90 days of non-payment without action, the Account may be terminated and Customer Content deleted after a further 30-day export window.

These timelines do not apply to App Store or Google Play subscriptions, which follow Apple’s and Google’s grace-period rules.

10. Price changes

We may change our prices. We will give you at least 30 days’ notice by email and in-app before any change takes effect for your Subscription. If you do not want to accept the new price, you can cancel before it applies and your existing rate continues until the end of your current billing period.

For App Store and Google Play subscriptions, Apple’s and Google’s consent rules govern: in most cases, you will be asked to actively accept any price increase before it takes effect.

11. Termination and data export

You may terminate your Account at any time by deleting it in Settings or by emailing info@cinelog.com.

We may terminate or suspend your Account if:

you materially breach these Terms and do not cure the breach within 15 days of our written notice describing it;
we are required to by law or a regulator’s order;
your use of the Service poses a security, fraud, or stability risk that we cannot reasonably mitigate by a lesser measure — in which case we may suspend immediately and tell you afterwards.

On termination:

You can export your Customer Content for 30 days after the termination date.
After the 30-day window, Customer Content is permanently deleted, except where law requires a longer retention (e.g. tax records).

Inactive free invitee Accounts. Free invitee Accounts with no sign-in activity for 12 consecutive months will be deleted on 30 days’ written notice to the email address on file. You can reactivate by signing in during the notice period.

The following sections of these Terms survive termination: Termination and data export (this §), Customer Content — your ownership and our license (including the Feedback and Aggregated, de-identified data subsections), Third-Party Personal Data — your representations, Privacy, Beta services, Indemnification, Disclaimers and limitation of liability, DMCA and copyright takedowns, Export controls and sanctions, Governing law and dispute resolution, Confidentiality, and Miscellaneous.

12. Customer Content — your ownership and our license

You own your Customer Content. As between you and Cinelog, you keep all right, title, and interest in and to Customer Content. We do not claim any ownership.

You grant Cinelog a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, format, back up, and create the technical copies necessary to operate and deliver the Service to you and your collaborators. The license is limited to those purposes; it does not allow us to market your content publicly or sublicense it to third parties other than our sub-processors acting on our behalf.

The license ends when you delete the Customer Content or terminate your Account (subject to the 30-day export window in §11 and any backups we keep for the briefest period necessary to operate the Service securely).

12.1 AI and machine learning

Cinelog does not use Customer Content to train any generative AI or machine-learning model. We contractually require our sub-processors not to train their models on Customer Content. If we offer AI-assisted features in future, we will give you advance notice and clear in-product disclosure, and inputs will be processed transiently for the requested output only and will not be retained for model training.

12.2 Feedback

Any feedback, suggestions, comments, or ideas you provide to Cinelog about the Service — including bug reports, feature requests, or general impressions — are not your Confidential Information and are not Customer Content. Cinelog may use such feedback for any purpose, including improving the Service, without obligation or compensation to you. You are not required to give us feedback.

12.3 Aggregated, de-identified data

Cinelog may collect, derive, and use anonymous, aggregated, or de-identified data generated from Customer Content and from your use of the Service — that is, data from which neither you, your collaborators, nor any third-party individual can reasonably be re-identified — to operate, improve, secure, and benchmark the Service, and to publish industry-level insights (for example, average project size or feature-usage trends).

This is separate from and does not weaken §12.1: we will not use such aggregated or de-identified data to train generative AI or machine-learning models, and we will not attempt to reverse the de-identification.

13. Third-Party Personal Data — your representations

You will frequently enter into Cinelog personal data about people who are not Cinelog users — crew, cast, vendors, agents, and emergency contacts (“Third-Party Personal Data”). This typically includes their names, email addresses, phone numbers, postal addresses, image likeness (e.g. avatars), department and role, and emergency-contact information. Cinelog does not provide dedicated fields for sensitive information such as banking, payroll, identity documents, dietary, or medical details; however, any free-form notes you choose to record about an individual may contain such information, and the warranties in this Section apply to anything you enter.

You represent and warrant that, for each individual whose personal data you upload:

You have a valid legal basis under applicable law — including the GDPR, the UK Data Protection Act, the CCPA/CPRA, Quebec Law 25, and PIPEDA — to provide that data to Cinelog and to permit us to process it on your behalf.
You have given the individual any notice required by applicable law about Cinelog’s processing as your processor.
You will respond to and honor any rights request from the individual (access, deletion, correction, objection, portability) in respect of that data.
You hold all intellectual-property rights and personal rights (including image rights) needed to upload and use the content.

You are the data controller for Third-Party Personal Data and Cinelog acts as your data processor in accordance with Article 28 GDPR and equivalent regimes. If a third party contacts Cinelog directly about their data, we will route the request to you and assist you in responding as required by law.

You will indemnify Cinelog (see §18) against any claim by a third party arising from your failure to meet (1)–(4).

14. Acceptable use

You agree not to, and not to allow anyone using your Account to:

Access the Service through any automated means (scripts, bots, spiders, crawlers, scrapers) other than RSS or APIs we make available to you for that purpose.
Obtain or attempt to obtain any information from the Service — including email addresses, phone numbers, or other personal data — other than data you yourself uploaded or have been authorized to access through the in-app interface and within the scope of the permissions granted to you.
Reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by applicable law.
Sublicense, resell, lease, rent, or otherwise make the Service available to any third party, except by inviting collaborators within the limits of your Plan and only in connection with a Customer’s Production (as defined in §2).
Use the Service to develop or train a competing product or any machine-learning model.
Introduce malware, exploit security vulnerabilities, or otherwise interfere with the integrity or performance of the Service.
Use the Service for unlawful purposes, to harass others, to infringe intellectual-property rights, or to upload content that is unlawful, defamatory, threatening, obscene, or that contains child sexual abuse material — for which we have a zero-tolerance policy and will report to authorities.
Circumvent any rate limits, plan limits, or other technical or contractual restrictions on the Service.
Misrepresent your identity or impersonate someone else.
Local application storage. Cinelog is a local-first application: when you sign in or accept a project invitation, project data is synced to your device and held in a local database to enable offline use. The local database may, as a consequence of the sync architecture, contain data that the in-app interface does not display to you (for example, fields you do not have permission to view, or data scoped to other collaborators on the project). You agree not to access, extract, copy, decrypt, export, or in any other way obtain — and not to attempt or instruct anyone else to obtain — any data from Cinelog’s local application storage (including local databases, cache files, on-disk indexes, or backup files) other than through the in-app interface and within the scope of the permissions granted to you. The fact that data is technically present in local storage on your device does not constitute authorisation to access it.
Account-as-a-service and multi-tenant abuse. Cinelog’s collaborator-invitation model is provided so that Customer can collaborate with the cast, crew, vendors, and partners working on Customer’s Productions (as defined in §2). You agree not to:
- (a) use a single Account or Subscription to host, manage, or facilitate productions, projects, or collaborations for one or more unrelated third-party organizations where those productions are not Customer’s Productions;
- (b) charge or accept payment (in money, credit, services, or other consideration) from any person in exchange for permitting them to use the Service through your Account, your Subscription, or your collaborator slots; or
- (c) otherwise operate the Account, the Subscription, or your collaborator slots as a shared, pooled, or reseller arrangement for unrelated organizations.
If you operate as a production-services company or agency that manages productions for clients, you may use Cinelog for those productions provided you are a substantive participant in each production within the meaning of “Customer’s Productions” in §2 — that is, you are doing production work, not merely providing platform access. If your intended use does not fit within this clause (for example, you wish to provide Cinelog to multiple unrelated production companies under one billing arrangement), contact info@cinelog.com to discuss an Enterprise, partner, or reseller agreement before proceeding.

We may suspend or terminate Accounts for violations of this section. Where a violation of clause (10) by you or your invitees causes Personal Data to be accessed outside the in-app interface, you agree to take commercially reasonable steps appropriate to your production — including binding invitees to confidentiality obligations and revoking access to suspected violators — to mitigate the impact. Your level of care in addressing the situation may be relevant to the cost-allocation analysis in DPA §6, but does not, by itself, make you the cause of any Personal Data Breach.

Verification of permitted use. Where Cinelog has reasonable grounds to suspect a violation of clauses (4) or (11) — for example, an unusual concentration of unrelated email domains in collaborator invitations, public statements indicating reseller use, or third-party complaints — Cinelog may request that Customer confirm in writing, within 30 days, that each active project on the Account is a Customer’s Production and that no third party has been charged for access through the Account. A materially incomplete or untruthful response, a failure to respond within 30 days, or evidence of violation may be treated as a material breach under §11.

15. Privacy

How we handle personal data is described in our Privacy Notice. The Privacy Notice forms part of these Terms.

Data Processing Addendum. Our standard Data Processing Addendum (DPA) is incorporated into and forms part of these Terms by reference and is binding on every Customer who uploads Third-Party Personal Data into the Service. The DPA incorporates the EU/UK Standard Contractual Clauses and CCPA Service-Provider terms. Enterprise customers may negotiate a bespoke DPA — write to privacy@cinelog.com.

16. Beta services

Cinelog may, from time to time, make pre-release features available for evaluation (“Beta Services”). Beta Services are provided “AS IS” and “AS AVAILABLE”, are not supported, and may be subject to additional terms presented in-product. To the maximum extent permitted by law, we will have no liability for any harm or damage arising out of or in connection with a Beta Service. Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable law — see the non-excludable carve-outs in §19.4.

We may discontinue a Beta Service at any time without notice. For the avoidance of doubt, the Early Access program described in §4 is not a Beta Service and is not governed by this section.

This section does not override §19.5 (Data-breach liability). §19.5 continues to apply to Personal Data Breaches caused by Cinelog or its Sub-processors regardless of whether the breach arose from a Beta Service or a generally-available feature.

17. Apple App Store and Google Play terms

If you obtain Cinelog through the Apple App Store or Google Play, the additional terms in this section apply in respect of that download or purchase.

17.1 Apple App Store

These Terms are between you and Cinelog. Apple is not a party. As required by Apple:

Apple has no obligation to provide maintenance or support for Cinelog.
If Cinelog fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price for the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation.
Cinelog (not Apple) is responsible for addressing any claims by you or any third party relating to Cinelog (including product-liability and IP-infringement claims) and for handling those claims under the terms of any applicable law.
You must comply with the App Store Terms of Service and confirm that you are not located in a country subject to a US Government embargo (or designated by the US Government as a “terrorist supporting” country) and you are not listed on any US Government list of prohibited or restricted parties.
Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and may enforce them against you.

17.2 Google Play

These Terms supplement, and do not modify, your agreement with Google for use of Google Play. To the extent of any conflict between these Terms and Google’s terms in respect of the Google Play distribution, these Terms apply.

18. Indemnification

You indemnify Cinelog. You will defend Cinelog and our officers, directors, employees, and agents from and against any third-party claim, and pay any damages finally awarded by a court (or agreed in settlement), arising out of (a) your Customer Content, (b) your Third-Party Personal Data representations under §13, (c) your use of the Service in breach of these Terms, or (d) your violation of applicable law.

Cinelog indemnifies you. If a third party brings a claim against you alleging that the Service, used as authorized under these Terms, infringes a third party’s intellectual-property rights, we will defend the claim and pay any damages finally awarded by a court (or agreed in settlement). If continued use of the Service becomes (or in our reasonable opinion is likely to become) the subject of an infringement claim, we may, at our option: (i) procure a right for you to keep using it, (ii) modify it so it is non-infringing without materially reducing functionality, or (iii) terminate your Subscription and refund the prepaid portion of any unused fees. Cinelog’s total liability under this paragraph — including defense costs, damages, and settlement amounts — will not exceed the greater of (a) the fees paid by Customer to Cinelog in the twelve (12) months immediately preceding the claim, or (b) twenty-five thousand United States dollars (US$25,000). Notwithstanding §19.4, this cap applies to Cinelog’s indemnification obligations under this paragraph.

This section does not apply where the claim arises from (i) your Customer Content, (ii) your use of the Service in a way not authorized by these Terms, or (iii) your combination of the Service with anything Cinelog did not provide.

Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defense (provided it does not settle in a way that admits fault by, or imposes obligations on, the indemnified party without consent), and reasonably cooperate.

This section is each party’s sole and exclusive remedy for third-party IP-infringement claims.

19. Disclaimers and limitation of liability

19.1 Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CINELOG DISCLAIMS ALL WARRANTIES — EXPRESS, IMPLIED, OR STATUTORY — INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CINELOG DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY INCIDENTS.

Some jurisdictions do not allow the disclaimer of implied warranties; in those jurisdictions the disclaimers apply only to the maximum extent permitted.

19.2 Cap on liability

To the maximum extent permitted by law, the total aggregate liability of each party to the other arising out of or relating to these Terms or the Service will not exceed the greater of (i) the fees paid by Customer to Cinelog in the twelve (12) months immediately preceding the event giving rise to liability, or (ii) one thousand United States dollars (US$1,000).

19.3 Exclusion of indirect damages

NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.4 Carve-outs to the cap and exclusions

The cap in §19.2 and the exclusions in §19.3 do not apply to:

a party’s indemnification obligations under §18;
a party’s breach of confidentiality;
a party’s infringement of the other’s intellectual-property rights;
amounts you owe under §4 (fees and taxes);
liability that cannot be limited by applicable law (for example, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Cinelog’s liability for a Personal Data Breach is governed separately by §19.5 below.

19.5 Data-breach liability

For claims arising out of a Personal Data Breach (as defined in our Data Processing Addendum) caused by Cinelog or its Sub-processors:

Ordinary negligence. Cinelog’s aggregate liability is capped per §19.2 (the greater of 12 months’ fees or US$1,000).
Gross negligence or wilful misconduct. The cap in §19.2 does not apply. Cinelog’s liability remains subject to applicable law, including the non-excludable-law carve-out in §19.4.

Definitions. “Gross negligence” means conduct that constitutes a serious deviation from the standard of care reasonably expected of a SaaS provider in Cinelog’s position, where Cinelog had actual knowledge of the risk and failed to take reasonable steps to address it. A single mistake, a configuration error, or a vulnerability that is identified and remediated within Cinelog’s documented incident-response process does not, by itself, constitute gross negligence. “Wilful misconduct” means an act or omission that is (i) committed intentionally, (ii) with actual knowledge that the act or omission is wrongful and is reasonably likely to cause harm to Customer or to data subjects, and (iii) by a member of Cinelog’s executive leadership acting within the scope of their authority. The acts or omissions of individual employees, contractors, or Sub-processors acting outside the scope of authority granted by Cinelog do not constitute wilful misconduct by Cinelog for purposes of this section, but may, depending on the facts, support a finding of ordinary or gross negligence.

Burden of proof. The party alleging gross negligence or wilful misconduct must establish the alleged conduct, and each element of the definition above, by clear and convincing evidence.

Reasonable care. Cinelog’s substantial compliance with the technical and organizational measures set out in Annex II of our Data Processing Addendum shall be considered evidence that Cinelog has exercised reasonable care for purposes of this section.

Scope. This section applies only to Personal Data Breaches caused by acts or omissions of Cinelog or its Sub-processors. Personal Data Breaches caused by compromise of Customer’s credentials or devices, the acts or omissions of Customer’s invitees, or Customer’s breach of §13 or §14 (including §14.10) are Customer’s responsibility under DPA §6.

20. DMCA and copyright takedowns

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement that satisfy the requirements of the US Digital Millennium Copyright Act (17 U.S.C. §512).

Designated DMCA agent: Cinelog, LLC — DMCA Agent 12856 N Highway 183, Ste B #1356 Austin, TX 78750, USA Email: info@cinelog.com US Copyright Office registration: DMCA-1072651

A notice must include: (i) the signature (physical or electronic) of the rights holder or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the allegedly infringing material and its location on the Service; (iv) your contact details; (v) a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

We may terminate Accounts of repeat infringers.

21. Export controls and sanctions

You confirm that you are not located in, and you are not a national or resident of, any country subject to a comprehensive US embargo (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on any US Government, EU, or UK list of restricted parties. You will not use the Service in violation of any export-control, re-export, or sanctions law applicable to you.

22. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment of fees) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, pandemics, or supplier failures. The affected party will use reasonable efforts to mitigate the impact and resume performance.

This section does not excuse either party’s payment obligations or Cinelog’s Personal Data Breach notification obligations under DPA §6 and Privacy Notice §9.3.

23. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws principles.

Informal resolution first. Before bringing a formal proceeding, you agree to write to info@cinelog.com and give us 30 days to try to resolve the dispute informally.

Arbitration (US users). If the dispute is not resolved, you and Cinelog agree to resolve it through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the seat in Austin, Texas. The arbitrator may award the same remedies that a court could. You waive any right to a jury trial and to participate in a class action against Cinelog. This waiver does not apply to:

claims for injunctive relief to stop unauthorised use of, or infringement of, intellectual-property rights;
claims that may be brought in a small-claims court;
claims for which mandatory arbitration is prohibited by applicable law.

If the class-action waiver is held unenforceable in a given case, the arbitration agreement in this section will not apply to that case (only).

Mass arbitration. If fifty (50) or more substantially similar arbitration demands are filed against Cinelog within a sixty (60)-day period by the same counsel or by coordinated counsel, the parties will follow batched bellwether procedures: (i) the parties will, in good faith, select ten (10) bellwether cases to proceed first; (ii) all remaining cases are tolled pending the bellwether outcomes; (iii) the parties will mediate, in good faith, after bellwether resolution. The party initiating batching bears any incremental AAA administrative fees attributable to the batching itself. Nothing in this paragraph requires a Customer to accept a substantive outcome arrived at in a bellwether case to which the Customer was not a party.

Users outside the US. If you reside outside the US and your local law does not permit binding arbitration of consumer disputes, you may bring proceedings in the courts of your habitual residence and the laws of that country will apply to the extent your local consumer-protection law requires.

EEA/UK consumers retain the right to bring the dispute before the courts of their place of habitual residence and to rely on the mandatory provisions of their local consumer law.

Time bar. Any claim arising out of or relating to these Terms or the Service must be brought within one year of when the claim arose. This time bar does not apply where applicable law requires a longer limitation period, in which case that longer period applies.

24. Changes to these Terms

We may change these Terms. For material changes — those that affect your rights or our obligations in a substantive way — we will give you at least 30 days’ notice in-app and by email. The change applies on the effective date stated in the notice. If you do not agree, you may cancel before the change takes effect (see §7).

For non-material changes (typos, clarifications, contact details), we may make the change without notice and update the “Last updated” date.

25. Confidentiality

Confidential Information means any non-public information that one party (the “Disclosing Party”) shares with or makes available to the other (the “Receiving Party”) in connection with these Terms or the Service, and that the Receiving Party should reasonably understand to be confidential given its nature and the circumstances of disclosure. Without limiting the foregoing:

Customer Content (including Third-Party Personal Data) is Customer’s Confidential Information.
Cinelog’s non-public technical information about the Service, pricing terms (other than the published Plan prices), security practices, and product roadmap is Cinelog’s Confidential Information.

Confidential Information does not include information that the Receiving Party can show (a) was already in its possession without a confidentiality obligation before disclosure, (b) is or becomes public through no fault of the Receiving Party, (c) was independently developed without use of or reference to the Disclosing Party’s Confidential Information, or (d) was rightfully received from a third party without a confidentiality obligation.

Use and protection. The Receiving Party will use Confidential Information only to perform its obligations or exercise its rights under these Terms, and will protect it with at least the same care it uses for its own confidential information of similar sensitivity (and in any event no less than reasonable care). The Receiving Party may disclose Confidential Information to its officers, employees, contractors, professional advisors, and sub-processors who have a need to know for purposes consistent with these Terms, are bound by confidentiality obligations no less protective than those in this Section, and for whose acts and omissions the Receiving Party remains responsible.

Customer support and operations. As part of providing the Service, authorized Cinelog personnel — including developers and support staff — may access Customer Content when reasonably necessary to operate, secure, debug, or support the Service, or where you have requested help that requires it (for example, to reproduce a reported bug or recover lost data). Such access is performed under role-based least-privilege controls, is logged and auditable, and is subject to the confidentiality obligations in this Section. Cinelog personnel will not use Customer Content for any purpose other than delivering and supporting the Service.

Compelled disclosure. If the Receiving Party is legally required to disclose Confidential Information (for example under a subpoena or court order), it will, where legally permitted, give the Disclosing Party prior notice and reasonable cooperation so the Disclosing Party can seek a protective order or other appropriate remedy.

Duration. The obligations in this Section continue for three (3) years after termination of these Terms, except that (a) Confidential Information that constitutes a trade secret remains protected for as long as it qualifies as such under applicable law, and (b) Customer Content remains protected as Customer’s Confidential Information for so long as Cinelog retains any copy of it.

Equitable relief. Each party acknowledges that a breach of this Section may cause harm not adequately compensable in damages, and the non-breaching party may seek injunctive or other equitable relief in addition to any remedy available at law.

Order-form NDAs. If an Order between the parties incorporates a separate Non-Disclosure Agreement, that NDA prevails over this Section for matters within its scope.

26. Miscellaneous

Entire agreement and order of precedence. These Terms, together with the Privacy Notice, the Refund Policy, any Order, and any DPA we sign with you, are the entire agreement between you and Cinelog regarding the Service. If there is a conflict, the order of precedence is: (1) a signed DPA, (2) a signed Order, (3) these Terms, (4) the Privacy Notice and other in-product notices.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. Cinelog may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets, on notice to you.

No waiver. A failure to enforce a provision is not a waiver of it.

Severability. If a provision is held unenforceable, the rest stays in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

No third-party beneficiaries — other than Apple under §17.1 and Google under §17.2, no third party has any right to enforce these Terms.

Notices to you are sent to the email address associated with your Account or posted in-app. Notices to Cinelog are sent to info@cinelog.com and (if requested) by post to our address above. Notices take effect on receipt (for email and in-app) or three business days after posting.

Customer reference.

Customer name and logo. We may identify you by company name and logo as a Cinelog customer on our website, in sales decks, and in customer credits. You can opt out at any time by writing to info@cinelog.com.
Specific production names. We will not publish, refer to, or otherwise disclose the name of any production you are working on in Cinelog unless you have given us prior written permission (email is fine) for that specific production. This recognises that many productions are confidential until publicly announced. You can withdraw permission for future use at any time by writing to info@cinelog.com.

Contact:

General: info@cinelog.com
Billing: info@cinelog.com
Legal: info@cinelog.com
Privacy: privacy@cinelog.com
Security: info@cinelog.com
DMCA: info@cinelog.com

Appendix — Subscription summary (informational, not contractual)

Item	At launch
Billing cadence	Monthly
Trial	None
Free plan	Invitee-only — paid Customer must invite you
Auto-renewal	Yes, until cancelled
Cancellation channels	In-app (Settings → Plan → Cancel); cinelog.com/cancel; Apple Settings; Google Play
Refunds	No refund for partial months on Stripe; App Store / Play Store under their own rules; statutory rights preserved
Price-change notice	30 days
Material-change notice (to ToS)	30 days
Cure period before termination for breach	15 days
Suspension after non-payment	30 days overdue + 10-day notice
Data export window after termination	30 days